Here is a list of the most common reasons users get stuck on the wrong side of their account (and what to do):
I forgot my password
If you can’t remember your password, simply click the Forgot your password? button located in the password word field.
Enter your login email address.
Check I’m not a robot.
Click Send.
You will receive further instructions in your inbox.
I never received the reset instructions
If you don’t receive the reset instructions in your inbox, and it is not in your spam/promotions folder, then please access the contact-us section through this link for further support. A member of our team can assist you in resetting your password.
I got a new phone and can’t access 2FA
If you are unable to recover your two-factor authentication (2FA), please contact us through this link for further support from your login email address for further assistance.
For more in-depth Google Authenticator 2FA instructions, we recommend checking out their resource center here.
It just won’t let me log in
So you know your password and 2FA are not an issue for you. It just won’t let you log in. What should you do?
Make sure you’re logging in from https://accounts.mailerlite.com/login
Check for typos in your email address.
Ensure CAPS LOCK is not enabled.
Try using a different browser.
Reset your password.