What is a reply-to address?
A reply-to email is an address used to receive responses to an email you send. It’s often used when you want to receive replies to a different email address than your sender address.
For example, if you send an email from your work address but would like responses to go to your personal email, you can set the reply-to address to your personal email.
How to add a default reply-to address
If you’d like to set a reply-to address that will automatically apply to all newly created emails, save it as your default reply-to address.
Navigate to Account settings.
Open the Default settings tab.
Check the Use a custom reply-to address box.
In the Reply-to email field, add your preferred email address.
How to change the reply-to address
Campaigns
If you’d like to change the reply-to address of a specific campaign:
Navigate to Campaigns.
Choose Create campaign or select an existing draft.
Design your campaign and proceed to the Campaign details step.
In Campaign details, locate Edit reply-to address.
Enter the email address that you would like replies to be directed to.
To reset the email address, choose Reset to default.
Automation emails
If you’d like to change the reply-to address of a specific automation email:
Navigate to Automations.
Choose New automation or select an existing one.
Click on an Email step.
Locate Use different Reply-to email.
Enter the email address that you would like replies to be directed to.
💡 To learn more about reply-to addresses, check our guide Uncover the truth about no-reply email addresses (with pros, cons and alternatives).