All information regarding your current plan and payment information can be found in your Account settings on the Plan and billing page. If you do not see this page or the Upgrade page, please contact the account administrator.

MailerLite offers four types of plans: Free, Comfort, Power, and Enterprise. You can compare the features between these plans on the Pricing page.

Comfort and Power plans can be purchased on a monthly or annual basis. Each plan offers different subscriber tiers, ranging from 500 up to 200,000 subscribers.

The Enterprise plan is aimed at larger lists. It offers 200,000+ subscribers and assistance from a dedicated Customer Success Manager.

The Free plan is automatically applied to every account. It covers your first 250 active subscribers and the ability to send up to 2,500 emails every 30-days.

Subscriber limit is based the number of unique subscribers with the Active status in your account. Unsubscribed and Bounced contacts don’t count toward your limit. Learn more about subscriber statuses.

To keep things fair, we use a cumulative count during one billing cycle, meaning any email address that was Active at any point during the cycle counts toward your subscriber limit, even if it is deleted later.

Your subscriber count resets once a month on your billing anniversary, set by the date of your first plan purchase. For example, if you delete subscribers on April 1st and your billing date is April 5th, those subscribers will continue to count toward your limit until April 4th.

Email sending limits apply based on your plan:

A "send" counts as one email sent to one subscriber. A single campaign sent to 500 people uses 500 of your monthly sending allowance. The limit resets each month on your account registration date if you have a Free plan, or on your billing date if you have a paid plan.

Each plan allows the following number of active items:

The limits apply to active or published items; drafts are not counted. This means you can keep extra items in your account as long as they are not active beyond your plan's limit.

For monthly plans, you can pay with a credit card, debit card, or via PayPal. It will automatically renew on the same day each month.

For annual plans, you’ll automatically get a 10% discount. Annual plans also automatically renew until the subscription is cancelled and can be purchased with a debit card, credit card, or via PayPal.

Keep in mind:

MailerLite accepts payments in EUR and USD. Based on your billing address, one of the currencies automatically applies at checkout. Your bank will handle the conversion to your local currency during the transaction.

You can upgrade, downgrade, cancel, or pause your plan, as well as change its duration.

1. Head to the Account settings page.

2. Choose Plan and billing.

3. Click Upgrade or Downgrade.

4. Use the dropdown menu to choose your subscriber count, review the pricing, and select the plan that best suits your needs.

If you have an account on a Free plan, you can also upgrade via the Upgrade button available in the menu.

Alternatively, you can access the Plan and billing page from the dropdown menu in the upper-right corner.

Account billing is based on:

This means that if the number of active subscribers in your account exceeds your current plan limits, your plan will need to be upgraded. This includes deleted subscribers that were Active during the billing period.

If the number of monthly emails sent exceeds the plan limit, your plan will be upgraded as well.

Should this happen, you will see a notification in your account advising the details of the upgrade.

At the time of the upgrade, the system will calculate a pro-rated amount based on the new monthly cost and the time remaining in the current billing cycle.

At the start of the new billing cycle, the credit card or PayPal account on file will be charged the new monthly amount. The prorated billing mechanism ensures that you only pay for the additional time and features that you use, making it a cost-effective adjustment during the current cycle.

Unlike monthly plans, the annual plan is a one-time payment for 12 months at a discounted rate. When selecting your annual plan, you will be able to choose the subscriber limit that you need.

During the 12-month billing period, if your subscriber or sent email count increases above the limit, the system will automatically charge the account's default payment method a pro-rated amount based on the new annual cost and the time remaining in the current billing cycle. This ensures that your annual plan remains aligned with your evolving subscriber needs, dynamically adjusting costs without requiring immediate manual intervention.

When it's time to renew the annual plan, you can renew based on the updated number of subscribers in your account.

To cancel an upcoming upgrade:

You don’t lose any money when you upgrade to a new plan before the expiration date of your current plan. We calculate the unused time/money from your current plan and subtract it from the full price of the new plan.

When upgrading a plan from monthly to yearly, the expiration date of the new yearly plan is adjusted based on the purchase date of the original monthly plan.

The formula used to calculate the upgrade price is:

Current plan balance - unused money from the current plan = upgrade price

While a subscription is paused, no charges are made to your payment method for two months. During this time, you will no longer have access to paid features included on your paused plan level. Free plan limitations will apply.

After two months, your subscription will auto renew. The account owner will be notified of this 5 days before the renewal date, although the subscription can be renewed any time after it is paused.

It is only possible to pause a subscription once per calendar year.

Switching between an annual plan and a monthly plan can be initiated through the Account settings > Plan and Billing section of your MailerLite account.

When moving from an annual plan to a monthly plan, remember that this transition is considered a downgrade and takes effect at the end of the current annual billing cycle. If there is an active annual invoice, it must be canceled before switching to monthly billing. This process will result in the loss of any yearly discounts, such as the standard 10% annual discount.

You have the option to switch from a monthly plan to an annual plan, and from an annual plan to a monthly plan. Whichever plan you choose, the expiration date will be extended accordingly.

When switching from a monthly plan to an annual plan, the system will calculate the annual cost based on the number of active subscribers in your account and the amount of time left in your monthly billing cycle.

The annual plan will take effect immediately after checkout.

• The plan change will only take effect at the end of the current yearly billing cycle.

• The account won’t automatically upgrade or downgrade based on usage during this period.

• The update will be applied immediately.

• For the first monthly invoice, a discount for any unused credit from the current month will be applied.

• Automatic renewals and upgrades will continue to function as usual.

If you switch to a higher annual plan, the upgrade will be applied immediately, and the system will calculate the pro-rated amount based on the unused time/money from your current plan.

If you switch to a lower annual plan, the plan change will take effect at the end of your current annual billing cycle.

Downgrades to lower-tiered plans are only permissible at the end of the current plan's billing cycle. Immediate downgrades are not allowed.

Your pending invoice needs to be canceled before you can switch to a monthly plan. Once canceled, you can initiate the transition to your desired plan in the billing settings. Support Team can help you with the cancelation.

Invoices are generated due to automatic plan upgrades after exceeding subscriber limits.

This may happen when subscriber counts increase post-subscription, applying previous payments partially toward upgraded tiers.

When you cancel your plan, you will keep your current plan until it expires, but you will not be automatically charged for the next month.

When downgrading, your original plan will finish the billing cycle (monthly or annual), then the new (lesser) plan will start at the next billing cycle.

To cancel a monthly plan:

1. Head to Account Settings, then Plan and billing.

2. Click on the Upgrade or downgrade button.

3. Select the Free plan by clicking on Cancel subscription.

To downgrade a monthly plan:

The new downgraded plan will take effect once the current plan has expired.

To locate your invoice statements from MailerLite:

1. Go to Account settings.

2. Click Plan and Billing.

3. Switch to the Invoices tab.

4. Here, you can view your past invoices, as well as download the file as a PDF.

Our system accepts the following payment methods:

To manage your payment methods:

1. Go to Account settings.

2. Click Plan and Billing.

3. Switch to the Payment methods tab.

If you have more than one payment method added, you will have the option to switch the default payment method as well as remove a card.

To pay with PayPal, switch over to the PayPal tab.

Continue to log into your PayPal account and complete the transaction.

To update your billing information:

1. Navigate to Account settings.

2. Choose the Plan and billing tab.

3. Go to the Billing information page.

The Company, Address, City, Zip code, and State fields can be updated at any time. To update the billing Country, the account must be on a Free plan.

1. Navigate to Account settings.

2. Choose the Plan and billing tab.

3. Go to the Billing information page.

4. Enter your billing address, select your country from the dropdown menu, and add your zip code.

5. Under Tax information, tick the Add my VAT/Tax ID checkbox to add your Tax ID/VAT number.

Based on this information, our billing platform will calculate the applicable tax rate on top of the plan price on the checkout page.

Taxes may be charged on your subscription if a valid EIN (Employer Identification Number) is not associated with your account. Without a registered EIN, the system cannot recognize your tax-exempt status.

To resolve this:

1. Log in to your account.

2. Go to Account Settings > Plan and Billing > Billing Information.

3. Add your EIN to ensure future tax charges are avoided.

If your business is VAT-registered, you can avoid VAT charges by entering your VAT registration number:

1. Access Account Settings > Plan and Billing > Billing Information.

2. Enter your VAT number under Tax information to ensure VAT is not applied to your charges.

If you do not have a VAT number, it is possible to remove the Tax ID field by simply un-ticking the Add my VAT/Tax ID checkbox. This will allow you to save your billing information and proceed without a Tax ID number.