We're sorry to hear you're considering deleting your account! Feel like something is missing? If there's an issue we can fix, talk to our friendly support team. We're happy to help or hear your feedback.
If you still wish to proceed, consider these options:
Delete account. Removes your account and all its content, meaning other account users are affected as well.
Forget me. Removes your user profile and personal data from all accounts you’re a part of. If you are the sole user, your accounts and their content are also deleted. If an account has other users, their content and users remain unaffected.
How to delete my account
If you’d like to delete your account and all its data, opt for the Delete account option. Follow these steps:
Go to Account settings.
In the Company profile tab, scroll down to Danger zone.
Click Delete account.
Note: This feature is only available for account Administrators. If you have another user role, contact the Administrator to help with account deletion.
4. Review the account deletion notice and click Continue.
5. If you have a paid plan, check the cancellation details and click Cancel subscription and continue.
6. Review the deletion details and click Continue.
7. Confirm account deletion by typing DELETE MY ACCOUNT and clicking Confirm request.
8. Your account deletion is scheduled; click Done.
How to cancel an account deletion request
Note: MailerLite gives you a 25-day grace period to cancel the deletion request in case you change your mind.
If you wish to cancel your scheduled deletion:
Go to Account settings.
In the Company profile tab, scroll down to Danger zone.
Click Cancel request.
Keep in mind that if you’ve canceled your subscription during the account deletion process, it will not be reactivated when you cancel your deletion request. To cancel the subscription termination:
Navigate to Account settings.
Select Plan and billing in the left-side menu.
Click Cancel on the termination banner.
How to use the Forget me feature
If you’d like to delete your user from all accounts you’re a part of, use the Forget me feature.
Keep in mind that if you are the sole user, your accounts and their content will also be deleted; if there are other users, account content and those users will remain unaffected.
Follow these steps:
Go to Account settings.
Select Users in the left-side menu.
Scroll down to the Danger zone section and click Forget me.
4. Review the details of the Forget me request and click Continue.
5. If you’re the only Administrator in the account(s), assign new Administrator(s) and click Continue.
6. If you have a payment method linked to the account(s), downgrade the plan(s) to Free by clicking Downgrade and continue.
7. Review the Forget me details and click Continue.
8. Confirm account deletion by typing DELETE MY DATA and clicking Confirm request.
9. Your data deletion is scheduled; click Done.
How to cancel a Forget me request
Note: MailerLite gives you a 25-day grace period to cancel the Forget me request in case you change your mind.
If you wish to cancel your scheduled data deletion:
Go to Account settings.
Select Users in the left-side menu.
Scroll down to the Danger zone section and click Cancel request.
Keep in mind that if you’ve canceled your subscription or changed user roles during the data deletion process, the subscription will not be reactivated and roles will not be re-assigned when you cancel your deletion request.
To cancel the subscription termination:
Navigate to Account settings.
Select Plan and billing in the left-side menu.
Click Cancel on the termination banner.
To change user roles:
Go to Account settings.
Select Users in the left-side menu.
Click Edit next to the user.
4. Select the user role and click Save changes.
