General downtime
The first step is to review if there's a general downtime.
If all systems are operational, read below to see the other factors to keep in mind.
Data overload
There might be a data overload in your account (such as having a ton of campaigns or groups/segments).
⚙️ Solution: We recommend deleting old items that you no longer need, it should speed things up.
Browser or device-based issues
Test opening the app from a different browser and/or device. If you notice it works, try out the solutions below in your preferred browser.
⚙️ Solution:
Clear your browser cache and cookies
Since it could be a local issue with your current setup, clear cache and cookies.
Test your dashboard in an incognito/private mode or use another browser
Testing MailerLite in incognito or another browse helps to identify possible browser-specific issues.
Disable browser extensions such as ad blockers or script blockers,
Some browser extensions might interfere with MailerLite's functionality. Re-enable extensions one at a time to identify the problematic one.
Ultimately, if you have access to premium features or are on a paid plan, please reach out to our support team and we'll investigate this in-depth for you.