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About the "Subscriber type is unconfirmed" error

The meaning behind "Subscriber type is unconfirmed" and how to manually activate subscribers.

Written by Betânia
Updated over 2 years ago

This error message would mean the subscriber is technically part of your list, but their status is "Unconfirmed."

What does this mean?

Unconfirmed subscribers are emails from signups coming from a form with double opt-in enabled and that haven’t yet confirmed their subscription to your newsletter.

⚠️ It's possible to manually confirm a subscriber. But, you should only consider this if they have contacted you directly confirming they wish to subscribe to your email list.

How to manually confirm a subscriber

  1. Go to the Subscribers tab and search for the email address

  2. Once found, click on the email address to direct you to the subscriber's profile

  3. From there, click Actions > Subscribe

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